Great automation starts with great knowledge. But when your knowledge is scattered across multiple pages and you can't see what's actually working, maintaining quality becomes a time sink.

We’re very excited to introduce an improved experience to help you build a stronger knowledge base with less effort, so your AI Agent performs better and you spend less time troubleshooting.

📚 One centralized knowledge hub

All your knowledge types (guidance, help center articles, uploaded documents, scraped website content) now live in one place. No more hunting across different pages to find what your AI Agent is using. Search, filter, and bulk-edit everything from a single view per store.

📊 Performance stats that drive action

See which knowledge pieces are actually being used, how often they lead to handovers, and their CSAT scores. Focus your time on the content that matters most, and make data-driven decisions about what to update or remove.

🧪 Test before you publish

Create draft guidance and test how your AI Agent will respond before making changes live. Edit existing guidance without worrying about breaking what's already working. Validate your changes, then publish with confidence.

This feature will roll out progressively, you will see it available on your account over the coming weeks 💪