Hi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents.

If you are an Automation Add-on subscriber and your Loop Returns account is linked to Gorgias through HTTP integration, your shoppers can now access their Loop return portal directly from the return flows in the chat widget and help center. Don’t have Loop Returns account set up in Gorgias yet? Don’t worry, we’ve got you covered! Take a look here for a list of detailed instructions.

Here is a video to demonstrate how the integration works and the benefits it provides.

Happy automating returns with Loop!