Introducing live statistics, 2 new views, that will help you better understand how your team works on a daily basis.
Starting from Pro account, you can access the live overview, that will provide you with the big picture regarding the tickets flow for the day.
For our Advanced accounts, you will be able to access a more detailed view of your agents’ activity throughout the day with the live agents view. It includes the measure of online time for each agent, their assigned tickets closed, number of messages sent, and a breakdown of their open assigned tickets by channels.
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