Exported Ticket Reports Just Got Easier to Navigate!

Your ticket reports are essential for reviewing performance and understanding customer interactions. But we heard your feedback—it can be cumbersome to manually search ticket IDs from CSV exports to review message details. Good news! 🎉 We've made a handy improvement to simplify your workflow.

🔗 Direct Ticket Links in Exported Reports

You can now effortlessly access full ticket conversations directly from your exported CSV reports! Each export now includes a convenient link column that takes you straight to the relevant ticket, saving you time and eliminating manual searches.

Here’s how this update helps you:

✅ Easy Audits & Reviews – Instantly access messages from exported tickets, streamlining your auditing process.

⏳ Save Time & Reduce Errors – No more manual copy-pasting or searching ticket IDs—just click and review.

📈 Enhanced Clarity – Navigate your reports with ease, improving your efficiency and clarity when analysing ticket interactions.

Experience smoother audits and better insights today—download your updated reports now and enjoy effortless ticket navigation!