We’re making some quality of life improvements to rules! 💖
does not contain one ofrule filter label will be renamed
does not contain all ofto reflect better what the filters is actually doing: triggering only if any of the listed elements is missing.
Reply to ticketrule action will be renamed
Reply to customerand now only trigger as a response to customer’s message (as opposed to an agent’s message). We want to prevent doubling-down on a message sent to a customer with another automated message. Note that you can still use the “Apply macro“ or “Send email“ actions to reproduce the initial behavior!
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