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We’re making some quality of life improvements to rules! 💖

  • does not contain one of rule filter label will be renamed does not contain all of to reflect better what the filters is actually doing: triggering only if any of the listed elements is missing.

  • The Reply to ticket rule action will be renamed Reply to customer and now only trigger as a response to customer’s message (as opposed to an agent’s message). We want to prevent doubling-down on a message sent to a customer with another automated message. Note that you can still use the “Apply macro“ or “Send email“ actions to reproduce the initial behavior!