Here's a concise overview of some recent technical improvements:
Messages sentin the
Live Agentsreport now excludes internal notes
We have changed the way the
Messages sentmetric in the
Live Agentsis computed to match the definition of
Messages sentin the new reports (Overview and Agents). To learn more about the metric, check this doc.
Note: There might still be a small discrepancy between live and non-live reports as non-live reports process changes with a delay.
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