We’re excited to announce a quality-of-life of improvement to both customers and agents using Automate Flows 🙌

For customers going through a Flow who end up requesting further support, this is what the experience looked like before:

We’ve simplified this experience to make it much easier to catch up with the automated conversation:

For now, this improvement is available to Flows started on Help Center and Contact Form. This will be extended to Flows started on Chat in the coming months.

Happy automating! ⚡