Connect Gorgias to the AI tools your team is already using. Surface Voice of Customer insights, audit your helpdesk setup, and review AI Agent performance right from chat.

Gorgias MCP is in open beta today, a first-party server that plugs your workspace into Claude, ChatGPT, Cursor, and any MCP-compatible tool.

What you can do with it:

• Voice of Customer insights. Uncover frustration patterns, top return drivers, most-requested restocks, and VIPs with low CSAT.

• Helpdesk hygiene. Identify gaps in your tagging system, and clean up stale Rules and Macros.

• AI Agent review. Audit your Guidances and handover tickets, and draft and preview new instructions with confidence.

• Ad-hoc reporting. Create reports from plain-English prompts, like ticket volume trends by channel and intent, complete with key metrics and insights in under a minute.

• Workflow automation: Connect Gorgias to your stack and automate custom workflows, like flagging unhappy VIPs in Slack the second they write in.

  
  Reads are fully live. Some writes (Macro edits, AI Agent config) are gated during the beta and roll out over the coming months.

What you need

• Your Gorgias account. Any plan works. AI Agent is not required. Gorgias MCP is included at no extra cost.

• Your own AI tool subscription. Bring an active account with Claude, ChatGPT, Cursor, or any MCP-capable tool. You bring the LLM, we bring the connection.

How to set it up

About 5 minutes. The help doc walks you through it step by step.