Find tickets by exact phrase in Helpdesk.

Search now ranks exact matches above partial matches. To search for a specific phrase, wrap it in double quotes.

for example, "order confirmation".

Quoted searches return only tickets containing that exact phrase.

Use quoted searches in Spotlight or the ticket list.

Learn more about Helpdesk search

Note: The exact-results counter and its interface hint are not included in this rollout but will be added soon.