Enforce Two-Factor Authentication (2FA) for all users (Admin only)
timestamp1652792400000
Recently we introduced an extra layer of security to your Gorgias account: Two-Factor Authentication (2FA) using an authenticator app. Now, as a helpdesk Admin, you can enforce it for all your users.
You can do that by navigating to Settings → Access management and toggling on the Enforce 2FA for all users button:
![](https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/15v92OkdyW3s8bxI9sbk/01h55ta3gsvzggfa9qm5p9j1mj-image.png)
If you don’t have the 2FA enabled for your account, you will be prompted with a wizard to set it up. Keep in mind that only if you successfully enabled it for your account it will then be enforced for all users.
![](https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/15v92OkdyW3s8bxI9sbk/01h55ta3gshnbpa89rf7n4tqhj-image.png)
Once 2FA is enforced, any user who doesn’t have 2FA enabled will see a warning which notifies them that they have to enable 2FA within the next 14 days. The banner will disappear once they successfully enable 2FA.
![](https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/15v92OkdyW3s8bxI9sbk/01h55ta3gsfwxhqkv0h78fgyeb-image.png)
If 14 days have passed since the enforcement date and the user hasn’t enabled 2FA on their account, a non-dismissible setup modal will be shown to them instead of the banner.
![](https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/15v92OkdyW3s8bxI9sbk/01h55ta3gsdkjavyey70rdc464-image.png)
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