We are happy to let you know that we are introducing the possibility to disable the Email capture in Chat Widget interactions.

How it looks

new toggle setting to enable or disable email capture for chat widget

When the Email capture is disabled, users won’t be requested to fill in their email, they will only see a friendly message according to your Auto-responder settings.

chat widget opened with email capture disabled

Where can I find it

You can find this new setting in the Preferences tab of your Chat

helpdesk view of the enable email capture setting

Let us know your feedback!