Tagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps you may have connected to Gorgias.

Now, you can manage your Shopify customers and orders tags even better by using the existing tags provided from Shopify directly in the helpdesk. No more accidental duplicates or typos when adding tags from within Gorgias! Simply reuse an existing tag, or create a new tag only if it’s not already on the pre-populated list.

Tagging is a powerful mechanism, and we really hope that you will have a better experience when using this feature.