We want to let you know that now you can customize the chat robot icon for automated messages.

What to do

You can go to the Appearance page of your chat and upload a company logo. That's it!

The company logo will be used for the robot icon instead of the default icon.

gorgias help-desk app showing how the company logo is used for the bot icon

Additionally, we have added a "Bot" suffix to the robot name, so it's more clear to your customers, that the message is an automated interaction.

Let us know your feedback!