You can now add notes to your Gorgias customers.

Screen Shot 2019-05-29 at 4.17.41 PM.png

Those notes are synchronized with your Shopify store (if you have one connected to your Gorgias account): editing a note in Shopify will synchronize it in Gorgias, and vice versa. Though, you can disable this behavior in your integration’s detail page if you wish to do so:
Screen Shot 2019-05-29 at 4.19.36 PM.png