Want to identify customers who need attention on social media or simply detect angry customers?

You can now detect message sentiments through Gorgias rules.

We currently feature six sentiments:

• negative
• positive
• menacing ("I will buy elsewhere ", “Don’t make me file a dispute”)
• urgent ("I need … before it ships", “Please answer very soon”)
• need-human ("Please respond", “need assistance”)
• offensive

This should greatly help you automate your workflow in addition to the “intents” feature we released a few months earlier!