We have some good news to share 🎉
You can now customize the subject lines in the Contact Form on the Help Center. This way, you can tailor the subject lines to accurately reflect the topic or issue the user is reaching out about.
You can also choose to disable or enable the ability for shopper to enter a free text if they couldn’t find a pre-filled subject line that matches their question.
Here’s how the Contact Form will look for your shopper.
We hope the update will make it easier for you to organize and prioritize your incoming tickets, and bring a little extra joy to your day — have a great holiday season everyone! 🎆
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