We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉

You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability empowers you to tailor your responses and actions based on the feedback your customers provide, making it easier than ever to address their needs and enhance their experience.

Here’s what you can do with this new feature:

• Set Automated Actions: Automatically trigger actions like sending follow-up emails, assigning tickets to specific team members, or escalating issues based on CSAT scores.

• Create Customized Alerts: Get notified instantly when CSAT scores fall below a certain threshold, ensuring you can respond swiftly to potential concerns.

How to Get Started:

Use our new rule template:

1. Navigate to the "Rules" in the settings.

2. Choose and edit the rule Notify on Low CSAT score

Or set it up manually:

1. Navigate to the "Rules" in the settings.

2. Choose the option to create a new rule.

3. Select “Satisfaction survey responded” as trigger

4. Add "Satisfaction Survey Score" as condition

5. Define the thresholds

6. Set your actions: add tags, send follow-up emails, assign tickets to specific team members, or escalate issues

7. Save and activate your rule!

As always, your feedback is invaluable, so please let us know how this enhancement is working for you or if there’s anything else we can do to support your success!

Happy managing! 🚀