Create internal notes by email!

We have updated internal notes and mention emails:

  • ticket message history is now included in mention emails, so that you have more context
  • you can now reply directly to mention emails in your inbox, and it will create a new internal note in the helpdesk; no need to open Gorgias just to add a note!
  • you can forward the mention email to another agent, and if this one selects reply to all when answering, it will also create an internal note in the ticket

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