Need to call your warehouse or brick-and-mortar store? We hear you!

We’ve just made some huge improvements to our phone integration. Now, you simply can type in a number and initiate an outbound call directly from a ticket.

You can call any number, regardless of whether it’s associated with an existing customer, by following these steps:

  • Click the green Create ticket

    button to create a new ticket

  • Click the channel icon on the top left of the text input to open the channel dropdown

Select Make outbound call

  • Select Search a customer…

  • Type in your customer’s phone number (with the country code)

  • Click the enter key to confirm the number

  • Click the Call button to initiate the call