Need to call your warehouse or brick-and-mortar store? We hear you!
We’ve just made some huge improvements to our phone integration. Now, you simply can type in a number and initiate an outbound call directly from a ticket.
You can call any number, regardless of whether it’s associated with an existing customer, by following these steps:
Click the green Create ticket button to create a new ticket
Click the channel icon on the top left of the text input to open the channel dropdown
Select Make outbound call
Select Search a customer…
Type in your customer’s phone number (with the country code)
Click the enter key to confirm the number
Click the Call button to initiate the call
Did you like this update?
Leave your name and email so that we can reply to you (both fields are optional):