Views provide a great way to guide your workflow, directing you to handle tickets in a specific order - starting with one View before moving on to others. Therefore, improving the user experience for Views is very important to us at Gorgias as we strive to be agent-obsessed. An improvement we’ve made to the Views experience is that now when you scroll down on a View, the column headers will remain visible. This way you don't have to keep scrolling up and down to remember what each column title is.