We are happy to share that we improved the status monitoring of the chat widget. We will now detect if it was not seen installed on your website recently.

This will offer some benefits:

  • The status column will now be more accurate (Online, Offline, Hidden, Not Installed)

  • It will warn you if a chat looks not installed on your website… When it's supposed to be installed 🙈

  • Or confirm that the chat widget is not installed on your website when uninstalled on purpose.

This is effective for all the chats, whether installed via the 1-click installation or manually with the code snippet.

We also display some troubleshooting help under the chat settings > installation tab when necessary.

For more information on how the monitoring works you can check out this article available in our help-center.