We are excited to announce a new addition to the Automate Overview Page – the Channel Filter! 🎉

The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain deeper insights and calculate precise metrics for each channel individually.

What can you do with the Channel Filter?

  • Segment Interactions: Filter your automated interactions by the following channels:

    • Chat

    • Help Center

    • Contact Form

    • Email

  • Calculate Channel-specific Metrics: Obtain detailed metrics for each channel, allowing for better automation rate analysis.

Additionally, filtering by all or none will have the same impact, showing the metrics without any specific channel segmentation.

Upcoming feature
While we're excited about the channel filter, we want to let you know that store filter is in development. Thank you for your patience as we work on bringing this feature to you.