We're excited to introduce the summarization of call recordings and voicemail transcriptions for Voice subscribers! 🎉

Now, when transcriptions are enabled, we’ll automatically generate a summary of your recordings. This summary will appear directly in the ticket, giving you a quick overview of the call at a glance.

While transcriptions are available in multiple languages, summaries are currently generated in English only.

Haven’t started using Call & Voicemail transcription yet? Learn more about how to get started here.