Auto-assignment limits
timestamp1655845740222
New feature
![Auto-assignment limits](https://storage.noticeable.io/projects/21eo8eZCuU26Jqu0C7hZ/publications/Zz5TdPUeh9nSdO9A7XVn/01h55ta3gszq8v29fwq4tekjaq-featured-image.png)
Auto-assignment limits are live!
You can now select the maximum number of tickets an agent can be served by the auto-assignment for both “Chat & Messaging” tickets (chat, messenger, IG DMs, SMS,…) and “Other text” tickets (email, comments….)
To do so, just head to Settings -> Ticket assignment 🤖
More information on how to set up auto-assignment in our documentation
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