Your shopper will now get FAQ article recommendations directly from your chat window.
Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.
🤖 If you have an active chat and help center in your account, shoppers will receive an article recommendation when they ask a question matching an article in your help center. Shoppers can consult the article directly within the chat window without leaving your store.
⚡️ Shoppers now get instant answers to their questions on chat, and your agent will be able to focus on advanced questions that can't be answered using your FAQ.
🤓 You can activate the feature under the automation tab of your chat settings (see below):
💬 Note that this feature is only available to Automation Add-on subscribers only. Don't hesitate to reach out for more information about how to use the add-on to automate 20% of your customer requests!
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