Your shopper will now get FAQ article recommendations directly from your chat window.

Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.

If you have an active chat and help center in your account, shoppers will receive an article recommendation when they ask a question matching an article in your help center. Shoppers can consult the article directly within the chat window without leaving your store.

∴ Shoppers now get instant answers to their questions on chat, and your agent will be able to focus on advanced questions that can't be answered using your FAQ.

You can activate the feature under the automation tab of your chat settings (see below):

Note that this feature is only available to Automation Add-on subscribers only. Don't hesitate to reach out for more information about how to use the add-on to automate 20% of your customer requests!