AI-Generated Guidance is now available for all Automate subscribers! It leverages your historical ticket data to create detailed instructional content for both your AI Agent and your CX team. It simplifies the process of building Guidance articles by providing you with pre-written, customizable responses based on successful past interactions.

Why is this awesome?

• Automates content creation: AI does the heavy lifting by analyzing past tickets and generating ready-to-use resources.

• Improves the customer experience: Content generated based on actual customer interactions, ensures relevance and effectiveness.

• Informs decision making: CX teams can identify trends in customer inquiries and optimize their support processes based on AI recommendations.