We’re thrilled to announce that AI-generated articles are now available for Gorgias users on all ecommerce platforms, including BigCommerce, Magento, and WooCommerce.

This feature uses AI to analyze your account’s most frequently asked questions and draft Help Center articles based on your responses. The feature was originally released for Gorgias users on Shopify, but is now available for all types of stores.

AI-generated articles help you create self-service content in seconds, not hours, to instantly answer common customer questions without any agent effort.

A Help Center full of high-quality knowledge can have an amazing impact when combined with automation features like Article Recommendations and AI Agent, which use Help Center knowledge to resolve customer questions.

You can learn more about AI-generated articles in our original release notes.

Note: This feature is still limited to Gorgias accounts with only one store integration. Multi-store support is set to become available later in Q2.