We’re making it easier to build advanced automations for TikTok Shops by expanding support across Rules and Macros — and by extending business hours configuration to include TikTok.

You can now incorporate TikTok Shops into your existing Rules and Macros logic, allowing you to trigger actions, apply conditions, and automate responses specifically for TikTok customer conversations. In addition, TikTok is now supported within custom business hours configurations, so your workflows can respect when your team is available to respond.

Together, these improvements unlock the ability to create more complex, time-aware workflows for TikTok Shops — from prioritizing conversations during active hours to managing expectations outside of them.

With better automation and tighter control, supporting TikTok Shops at scale just got a whole lot easier. ⚙️✨