Send CSAT via Outlook/Gmail integration
We have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey.
You will now have a copy of surveys sent in your inbox’s “sent” folder! This feature is available for CSAT sent on both email and chat tickets.
Please let us know what you think about this update and what we could improve at firstname.lastname@example.org or directly via our live chat available on your helpdesk!