You don’t need to open Facebook anymore to see if your customer reacted to your comment. Indeed, next to the message, we now display your reaction, your customer’s reaction and the total number of the other reactions made. By hovering on the total number of other reactions, you will be able to see the kind of reactions the Facebook community has made. That way, you can have an idea of the popularity of your comment without leaving Gorgias.

⚠️ Unfortunately, Facebook doesn’t yet allow the creation of a reaction (besides a Like) using its API. So from Gorgias it is only possible to Like/Unlike a comment.

⚠️ In order to protect our infrastructure, we are limiting the rate of Facebook reactions’ incomings into our system. This may lead to inaccuracies between what we are displaying and the reactions on Facebook.