Starting today, you can specify an intent on your macros to describe in which cases you use them to respond to your customers. For example when a customer asks for your exchange policy and you use a macro to respond to that you should set the intent on that macro to Exchange Policy.

OK, but what is this useful? Currently, we sort macros from most used to least used, but that order is not always relevant. Our goal is to suggest the most appropriate macros according to each conversation.

If you want to benefit from this feature in the near future, it’s essential to update this new intent field for your macros. Note that not all of your macros correspond to an intent so there is no need to set an intent on all of them. This will also improve the Phrase Prediction accuracy.