We now display an event in chat tickets when we’ve sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that happened after this change was published, since previous events don’t have necessary information to let us highlight the messages.

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Please let us know what you think about this update and what we could improve at support@gorgias.com or directly via our live chat available on your helpdesk!