timestamp1694090877903New Customer Timeline Button Locationby Iustina DumitruCustomers sometimes create multiple tickets about the same issue. Therefore, it’s important for agents to be able to easily view a customer’s previous tickets to ensure the agent has all the context they need to best support the customer.
timestamp1692276669905Improved Snooze Button Locationby Hadi YousefGorgias’ Snooze feature is commonly used when an agent is waiting on a customer’s reply and doesn’t want that ticket to clutter their queue. Today, we are announcing a small change in the location of the Snooze button. The Snooze button is
timestamp1689338896989BigCommerce: Entire Order Refund actionby Iustina DumitruAnnouncementNew featureImprovement🎉 We are happy to announce another BigCommerce update. Building on our manual refund functionality, you can now refund an entire BigCommerce order directly in Gorgias. When applying an entire order level refund you can: Review all
timestamp1675874526330🔍 Introducing the new searchby Nikola Mijović, Senior Software EngineerAnnouncementImprovementNew featureWe have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine! We have a new interface, the spotlight search, and a more
timestamp1668008796564⛵️ Navigate new Settings with breeze by Manuel Colasante👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them
timestamp1668004200000Chat contact form is now enabled for everyoneby Joris La Cancellera, Software EngineerThe Contact Form feature of our chat widget is now a default and required setting. We decided to simplify chat settings because we trust this feature to be the best way to connect your customers with your support crew, asynchronously, when
timestamp1665672573074🤖 Our order-tracking rule is now more powerful!by Mathias NgoOur “Send tracking information email” rule from our Rule Library is now more powerful and provides about 28% more coverage about shipping information! Previously, this rule was providing the order tracking link from the carrier fulfilling
timestamp1664460203504Embed contact form on your storeby Irinel Neculita👋 Hi all! Following-up after the release of the Contact Us page, you can now embed the contact form directly in your very own website! Go to your help center settings page, click on the Contact tab, under Email you will now see a new
timestamp1663187562606Rules: BigCommerce filtersby Iustina DumitruWe are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply
Subscribe to updatesSubscribe to updates