Gorgias Updates

www.gorgias.com

See the full story faster: AI summaries and improved UI in the Timeline

by Jordan Miller, Product Marketing Manager

When agents lack context, it leads to repeated questions, messy handoffs, and slow QA. That’s why we built a better way to surface customer history—right from the timeline. Brands using Customer Timeline resolve tickets 26% faster on

See the full story faster: AI summaries and improved UI in the Timeline

Streamline AI Agent Optimize page experience

by Narcisa Minca, Full Stack Developer

We’re excited to announce a new experience for the AI Agent Optimize page. This change brings metrics about your intents into a single, unified view — making it easier to access insights and take action without navigating through multiple

New Action capabilities & usability improvements

by Matilda Lee, Product Marketing Lead

Want your AI Agent to resolve more inquiries, faster? Great news: Our latest updates to Actions let you connect to new tools, add order notes in Shopify, and gain more control over how Actions fire, so your AI Agent can fully resolve even

🧠 Store sync for AI Agent

by Matilda Lee, Product Marketing Lead

AI Agent now learns from your entire Shopify site automatically. No more adding URLs one at a time. AI Agent now gathers everything it needs from your store, with no manual work required. That includes product pages, policies, FAQs, blog

🧠 Store sync for AI Agent

Easier User Management: Search and Sort Now Available!

by Samy Laumonier, Senior Software Engineer

We've rolled out improvements to the Users settings page to help you manage your users more efficiently. You can now: Search: Quickly find specific users by typing their name or email address into the new search bar. Sort: Easily organize

Improved Hold Music Experience for Gorgias Voice

by Ivan Barisic, Backend Engineer

We’ve made a small but meaningful improvement to the Gorgias Voice experience: when placed on hold, your customers will now hear the waiting music you’ve selected in your Voice integration settings—no more generic violin music while they

Improved Hold Music Experience for Gorgias Voice

Understand your customers better with Timeline improvements

by Jordan Miller, Product Marketing Manager - Automate

When your team helps customers, having a complete view of their history with your brand is essential to delivering exceptional, personalized experiences. But if key details are hard to find, agents may struggle to get the context they need

Understand your customers better with Timeline improvements

Create and sync Shopify customer profiles

by Milos Zivkovic, Senior Software Engineer

When we ask brands what they love about Gorgias, you often mention that Gorgias empowers your team to personalize answers, manage orders, and resolve inquiries without switching tabs. To reduce tab-switching even further, you can now

Create and sync Shopify customer profiles

Email error and connection improvements: Clear explanations & fast fixes

by Leyla Delcorde, Sr. Product Designer

Email makes up 70% of customer conversations for most ecommerce brands, but when emails fail to send, troubleshooting can be frustrating and time-consuming. There are a few challenges to come: Error messages are too technical. It’s hard

Email error and connection improvements: Clear explanations & fast fixes

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