Gorgias Updates

www.gorgias.com

📸 20/20 Vision: AI Agent can now read images sent in Chat

by Audrey Saleh

AI Agent can now see and understand images shoppers send in Chat, not just Email. 🎉 Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone

A new chat UI that feels native to your store

by Juliette Quersin

What's New We rebuilt chat from the ground up, shaped by real feedback from shoppers and brands. It's a continuation of your storefront, not a widget bolted on. The redesigned chat brings a cleaner home page built for navigation

Cleaner queues when AI Agent hands over a chat without an email

by Emmanuel Breard

This update is for AI Agent customers using Chat with email capture set to required. What's New If you're using AI Agent on Chat with email capture set to required, the handover behavior is now smarter when a shopper hasn't shared their

Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer

Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control

Two new customization options for Chat!

by Jordan Miller, Product Marketing Manager - Automate

Great news! You can now customize your Chat in two new ways: 🖼️ Choose between your logo (new!) or a text title in your Chat header 🎨 Choose between solid (new!) and gradient colors for the Chat background You spoke, we listened. We’re

Two new customization options for Chat!

Say hello to Gorgias Multi-language Chat ⭐

by Felipe Gonçalves, Product Marketing Manager

Hello, Hola, Olá World 🌐 Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat. 💡 So, What is Gorgias Multi-language Chat? It's a game-changer for your Chat –

Say hello to Gorgias Multi-language Chat ⭐

Security improvements on Chat installation snippet

by Juan Carlos Quintero

We want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this

Customize Chat Robot Icon 🤖

by Juan Carlos Quintero

We want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot

Improved Chat Previews in Settings

by Dombi Botond

We are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience. With this change, you will be able to see exactly how your chat will look and feel before installing

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