Gorgias Updates

www.gorgias.com

A new chat UI that feels native to your store

by Juliette Quersin

What's New We rebuilt chat from the ground up, shaped by real feedback from shoppers and brands. It's a continuation of your storefront, not a widget bolted on. The redesigned chat brings a cleaner home page built for navigation

New AI & Automation analytics experience is here 🚀

We’ve reorganized AI Agent reporting into a dedicated AI & Automation section with two main pages: Overview, which provides a holistic view of automation performance across your AI Agent and automation features; and AI Agent, which offers a

Gorgias MCP is now in Open Beta 🎉

Connect Gorgias to the AI tools your team is already using. Surface Voice of Customer insights, audit your helpdesk setup, and review AI Agent performance right from chat. Gorgias MCP is in open beta today, a first-party server that plugs

Cleaner queues when AI Agent hands over a chat without an email

by Emmanuel Breard

This update is for AI Agent customers using Chat with email capture set to required. What's New If you're using AI Agent on Chat with email capture set to required, the handover behavior is now smarter when a shopper hasn't shared their

Shopping Assistant now reads product images to find better matches

by Emmanuel Breard

Shopping Assistant now analyzes product images to improve its recommendations. It uses an AI-generated description of each product's main image as an additional signal when finding the best match for a customer's request.

🧑‍🎨 Chat 2.0: New Chat Experience

by Emmanuel Breard

What's New We've completely redesigned the chat experience from the ground up. Chat 2.0 transforms the traditional chat widget into a full shopping surface where your customers can discover products, explore details, and make purchase

Introducing the New Statistics API

by Benoit Vannesson, Engineering Manager

We’re excited to introduce a brand-new Statistics API, designed to give you broader, faster, and more flexible access to the performance metrics you rely on. 👉 API Documentation Why a New API? Until now, developers could access a

AI Agent on SMS

by Audrey Saleh, Product Manager

AI Agent is now available on SMS We’re excited to introduce SMS as a new channel for AI Agent, bringing instant, intelligent support directly to the device your customers use most—no app, login, or friction required. With AI Agent on SMS,

AI Agent on SMS

AI Agent Now Suggests Replies Automatically. One Tap, No Typing

by Emmanuel Breard

Shoppers love effortless chats — but typing long messages on mobile? Not so much. That’s why Gorgias AI Agent now suggests quick replies automatically, helping your customers keep the conversation flowing with one-tap answers instead of

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