1772543121779 📚 Control which help center articles your AI Agent uses — independently from article visibilityby Felipe MoraYou can now enable or disable help center articles for your AI Agent directly from the Knowledge page, without changing whether the article is visible to customers on your help center. Nothing changes by default — all your existing
1770711866420 🏷️ Shopping Assistant Now Leverages Your Store's Automatic Discountsby Emmanuel BreardWhat's New Shopping Assistant can now detect and use your store's Shopify automatic discounts during conversations with shoppers — turning existing promotions into active conversion tools. When a shopper is browsing or hesitating,
1766077200000 Introducing the New Statistics APIby Benoit Vannesson, Engineering ManagerWe’re excited to introduce a brand-new Statistics API, designed to give you broader, faster, and more flexible access to the performance metrics you rely on. 👉 API Documentation Why a New API? Until now, developers could access a
1765822350179 AI Agent on SMSby Audrey Saleh, Product Manager Announcement AI Agent New feature AI Agent is now available on SMS We’re excited to introduce SMS as a new channel for AI Agent, bringing instant, intelligent support directly to the device your customers use most—no app, login, or friction required. With AI Agent on SMS,
1763730501841 🛍️ Add custom information about Products to enrich AI Agent knowledgeby Felipe MoraYou can now add custom information directly to products in your product catalog for additional AI Agent context. No need to update Shopify or your website. What's new: Each product now has a "Custom Information" section where you can add
1763550698889 🧪 AI Agent reasoning now available in test conversationsby Felipe MoraWhat's new? The Reasoning feature you use to understand AI Agent decisions in live conversations is now available in the Test playground. Every test message from AI Agent now shows: AI Agent's step-by-step thinking behind each
1763394243084 AI Agent Now Suggests Replies Automatically. One Tap, No Typingby Emmanuel BreardShoppers love effortless chats — but typing long messages on mobile? Not so much. That’s why Gorgias AI Agent now suggests quick replies automatically, helping your customers keep the conversation flowing with one-tap answers instead of
1762935442027 Shopping Assistant Just Got a Lot Smarter About When to Sellby Emmanuel BreardWhy we built this You told us that your Shopping Assistant sometimes went too far—jumping into product recommendations or upselling even when a customer was just asking about a return, shipping, or product detail. You wanted your
1762252786625 ✨ AI Agent Can Now answer WISMO tickets when Shoppers Use the Wrong Emailby Emmanuel Breard😩 Shoppers often ask “Where’s my order?” using a different email than the one used at checkout — leaving your AI Agent unable to authenticate them. ⚡ With the new Trust System, it can now verify and assist safely — cutting handovers!
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