Gorgias Updates

www.gorgias.com

✨ Introducing AI Summaries in the Ticket View

by Ricardo de Arruda, Software Engineer

Introducing Ticket Summaries: Instant Clarity in Every Ticket Reading through long threads, piecing together context, and juggling handoffs across teams — we know your agents work hard to stay on top of every customer conversation. That’s

✨ Introducing AI Summaries in the Ticket View

New AI Agent Action for Wonderment: Smarter WISMO responses

by Ricardo de Arruda, Software Engineer

Wonderment, now part of Loop Returns, is a leading order tracking platform for Shopify merchants. By providing real-time shipment insights and predictive carrier analytics, Wonderment helps reduce “Where is my order?” (WISMO) tickets. In

New AI Agent Action for Wonderment: Smarter WISMO responses

Introducing: Shopify Variables Tagging System in Guidances

by Ricardo de Arruda, Software Engineer

We’re thrilled to introduce a powerful new feature—Tagging for Guidances—making it easier than ever to reference and embed Shopify variables directly into your AI-powered workflows! What This Means for You With this update, you can

AI-Generated Guidance📝

by Ricardo de Arruda, Software Engineer

AI-Generated Guidance is now available for all Automate subscribers! It leverages your historical ticket data to create detailed instructional content for both your AI Agent and your CX team. It simplifies the process of building Guidance

AI-Generated Guidance📝

New categories for Quality Assurance

by Ricardo de Arruda, Software Engineer

Better insights into your support quality across both AI and human agents We're excited to introduce more categories to our Quality Assurance framework. This update directly brings industry-standard QA categories into Gorgias, allowing you

Introducing Action Events Logs for AI Agent Actions

by Ricardo de Arruda, software engineer

We are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent. Key Features: Execution Tracking: Monitor when an

Interactive Testing in Flows!

by Ricardo de Arruda, software engineer

We're excited to introduce a major update: Interactive Testing and Previewing in Flows. From the Flow builder, you can now test your Flows as you build them. After saving, either as a draft or published. Ensure your Flow works as

Error management for HTTP step in Flows ✅

by Ricardo de Arruda, software engineer

In the event of an HTTP request failure, shoppers will no longer be trapped in a flow. The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the

Introducing AI-Powered Contact Reason Suggestion ✨

by Ricardo de Arruda, software engineer

We are thrilled to announce an exciting addition to our product lineup that will improve your customer support operations – AI-Powered Contact Reason Suggestion ✨ Contact Reason is a custom field designed for e-commerce purposes. It

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