Changes

Starting from 13th May, 2019:
- The from_agent attribute of the TicketMessage object will be required to create a new message or create a ticket containing messages. This attribute accepts 2 values :

• true if the message will be or has been sent by a user (agents, admins)
• false if the message has been sent by a customer

Example

Here is a valid payload to create a ticket with a message using the endpoint POST /api/tickets:

{ "messages": [ { "via": "api", "channel": "email", "body_text": "Upcoming API changes", "from_agent": true, "sender": { "email": "louis@gorgias.io" }, "source": { "type": "email", "from": { "name": "Gorgias Support", "address": "support@gorgias.io" }, "to": [{ "name": "Your Company", "address": "customer@yourcompany.com" }] } } ] } 

Here is a valid payload to add a message to a ticket using the endpoint POST /api/tickets/{{ticket-id}}/messages/:

{ "via": "api", "channel": "email", "body_text": "Upcoming API changes", "from_agent": true, "sender": { "email": "louis@gorgias.io" }, "source": { "type": "email", "from": { "name": "Gorgias Support", "address": "support@gorgias.io" }, "to": [{ "name": "Your Company", "address": "customer@yourcompany.com" }] } } 

If you have any further questions about these changes, please don’t hesitate to contact our support.