Improved branding for ChatWe are happy to announce that we have improved our branding settings for Chat ✨
First, we have introduced a new setting to allow you to control how automated messages are displayed and remove the word
Dark mode now available ✨Reduce eye strain and increase battery life with dark mode!
We are thrilled to announce the availability of the much-anticipated dark mode. With this release, you can choose to keep the classic theme or change to dark or light mode. You
Chat Wizard ImprovementExciting news! We have improved our wizard to create chats with your preferred automation settings from the start!
The Automate step allows you to set up Order management, Article Recommendation and Quick Responses, and to start automating
2 Statistics updates: Drill down into your metrics and configure your agents’ table!🔍 Dive deep into your data and discover hidden insights with our new Drill Down feature!
We are thrilled to announce the highly anticipated Drill-Down feature! Now available in the Overview, Agents, and Ticket Fields reports, this new
💫 Meet the new Help Center Statistics ReportBefore the year wraps up, we've got something special for you. We're excited to introduce a big update that's all about making your Help Center even better. Whether you’ve already published your first article or just starting to explore its
Connect Flows to 3rd-party tools via HTTPWith the new Request HTTP step, you can now fetch data and push actions to your tools in Flows!
This new capability opens up a wide range of automation use cases, including:
Adding customers to marketing lists (with apps like Klaviyo and
Introducing Voice Call Events 🌟We’re excited to elevate your new voice ticket layout with the addition of voice call events.
What is the key improvement?
You can now track the progress of each voice call through detailed event logs. Quickly identify who answered, and
Chat transcript improvements 📝Great news!
Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it.
❓ What’s new
Introducing Train My AI ✨We’re thrilled to announce the release of Train My AI, your control center to review, shape, and improve AI-powered features in Gorgias.
Train My AI takes the AI that’s been running in the background of Automate and puts it directly in the