Gorgias Updates

www.gorgias.com

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Improved metrics in Gorgias Statistics

by Gorgias Team

We're here to share some important changes we've made to the Support Performance Overview report, based on user research and customer feedback. These updates aim to enhance your experience and provide clearer insights. Let's delve into

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Introducing AI-Powered Contact Reason Suggestion ✨

by Ricardo de Arruda, software engineer

We are thrilled to announce an exciting addition to our product lineup that will improve your customer support operations – AI-Powered Contact Reason Suggestion ✨ Contact Reason is a custom field designed for e-commerce purposes. It

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Order Selection in Flows

by Jan Szybowski

🎉 Introducing Order Selection step in Flows! 📦 In case you're not familiar, see our Flows announcement. We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.

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Introducing Flows!

by Valentin Perret, Group Product Manager

We’re thrilled to announce Flows, a new Automation Add-on feature that lets you personalize your automation support! What are Flows? Flows are automated conversations that assist shoppers with personalized guides, recommendations, and

Introducing Flows!

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Introducing Chat's new look!

by Lenaïg Le Guennec, Product Manager

After months of hard work, we are gradually rolling out in the next weeks a refreshed Gorgias Chat interface so shoppers can navigate & get answers more easily! Improved Customer Experience: We've polished micro-interactions and refined

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Preview mode for automation features in Chat & Helpcenter

by Ulad Ramanovich

💬 Note that this feature is only available to Automation Add-on subscribers. For more information about how you can use the add-on to automate 30% of your customer requests, don’t hesitate to reach out! We are pleased to announce that now

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Show or hide the chat on preferred URLs

by Dombi Botond

We are really excited to announce that you will now be able to control where your chat appears on your website by specifying your preferred URLs 🙌 Head over to the Installation tab of your chat settings, then open the 1-click

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Support Performance Overview is out of beta!

by Charles Jacquet

Today is an exciting day at Gorgias as we reached a big milestone on a journey to enhance our Statistics module. We recognize that a merchant’s success relies on optimizing efficiency and delivering unparalleled customer experiences. That's

Support Performance Overview is out of beta!

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Disable Email capture in Chat Widget

by Juan Carlos Quintero

We are happy to let you know that we are introducing the possibility to disable the Email capture in Chat Widget interactions. How it looks When the Email capture is disabled, users won’t be requested to fill in their email, they will