Gorgias Updates

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
πŸŽ‰πŸŽ‰πŸŽ‰ We’re happy to announce the launch of our native BigCommerce integration. πŸŽ‰πŸŽ‰πŸŽ‰ Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce store
BigCommerce native integration

Change in the display logic for chat & messaging tickets when auto-assignment is enabled

by Charles Jacquet
To simplify Gorgias and make its behavior more predictable, we have changed the behavior of chat & messaging channels tickets. The way the chat & messaging section now works is the following: Note: Here β€œtickets” refer to β€œchat & messaging
Announcement

SMS integration

by Illia Petrov
New feature
Announcement
We are happy to announce that we have released our SMS integration for all our customers! With this new channel, you can receive and respond to SMS and MMS messages within Gorgias. This makes it easy for your customers to communicate with
SMS integration

SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer
πŸŽ‰πŸŽ‰πŸŽ‰ We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. πŸŽ‰πŸŽ‰πŸŽ‰ This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the
Developers
Announcement

New detailed view for third party apps

by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the
New detailed view for third party apps

Small change in Shopify installation flow

by Nicolas Faure
We just deployed a slight change to the flow of adding Shopify stores to a Gorgias helpdesk. Now, when clicking the "Add Shopify" button in the Shopify integration page, rather than being asked for your Shopify domain, you will be directly
Announcement
Improvement

Gorgias Chat - Connecting to a different store

by Matthieu Bresson
We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon
Developers
Announcement
Improvement
New feature

Self-service - Detailed order tracking

by Irinel Neculita
Announcement
Improvement
We are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches
Self-service - Detailed order tracking

Create an IVR Phone with your existing Gorgias number

by Illia Petrov
We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the
Developers
Improvement
Announcement