Chat Agent Avatar CustomizationMore chat customization coming your way 🎨
We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture
We have also revamped the upload section for the Company
BigCommerce Create Order action🎉🎉🎉 We’re excited to announce the launch of BigCommerce Create Order action. 🎉🎉🎉
Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one
Improved navigation in the Spotlight searchWe are bringing you some improvements to the recently released Spotlight search! 🔎
Tab order improvements
We have heard your feedback and have inverted the tab order. The Tickets tab is now the first one, and then comes the Customers
🥳 Our WhatsApp Integration is Live!🎊 We are excited to announce that we have launched our new WhatsApp integration for all customers!
You can now integrate WhatsApp in Gorgias using Gorgias-hosted or non-Gorgias phone numbers. With this new feature you can
Introducing Automated Responses for Order Management FlowsIntroducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center!
With this powerful feature, you can now configure automated messages that will be sent to your
Chat Launcher CustomizationWe’re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label
How to apply new launcher
Just go to chat integration settings and click Appearance. At the
🔍 Introducing the new search
New featureWe have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine!
We have a new interface, the spotlight search, and a more
You can now add up to 6 Quick Response Flows!Now you can have up to 6 active Quick Response Flows for your self-service integration!
Simply go to Settings → Self-Service → Your store's self-service integration → Quick Response Flows.
💬 Note that this feature is only
Improvements in-ticket suggestions, default macro search, pre-fillWe’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you!
Clearer Macro Preferences menu
We’ve added clarification about your personal macro preferences in Settings > My