Gorgias Updates

Total tickets created per tag and per channel links

by Paweล‚ Maciejewski
We recently introduced Total tickets closed per agents links, today we are releasing a similar improvement that will help you to get the list of tickets created by a tag and channel. You can find them in the Tags and Channels statistics
Improvement

Instagram Messaging is Now Available (With No Follower Requirements)

by Zach Banov
We are happy to announce that Instagram has lifted their follower requirements for access to Instagram Messages! Now, any non-legacy Gorgias account, regardless of follower count, can integrate Instagram Messaging into their helpdesk. For
Announcement

Total tickets closed per agents link

by Pawel Maciejewski
๐Ÿ‘€ We introduced a link in the Agents statistics that will help you to see which data relates to each data point in the report. Click it and you will be redirected to a list of tickets that were closed by the agent in the specified time
Improvement

Support for GIF and Audio Instagram DMs

by Mehdi Dellagi
We just released an update to our Instagram Direct Message integration, allowing you to receive GIFs and audio DMs directly in Gorgias. Now, when a customer sends a GIF or audio message via direct message, youโ€™ll be able to play and respond
Improvement

New login methods in the Self-service Portal

by Gleb Billig, Software Engineer
New feature
Improvement
Shoppers can now log into the Self-service Portal by sending a verification code to their email address or phone number!๐Ÿ”โœจ Instead of digging through their inbox for their order number, shoppers can now simply enter their email address or
New login methods in the Self-service Portal

Improvements to rules

by Romain Charbit & Victor Suo
Improvement
Weโ€™re making some quality of life improvements to rules! ๐Ÿ’– does not contain one of rule filter label will be renamed does not contain all of to reflect better what the filters is actually doing: triggering only if any of the listed
Improvements to rules

Update in ReCharge widget links

by Maxime Landry
Until today, ReCharge links were not working at all due to some limitations with ReCharge app inside Shopify. Thatโ€™s no longer the case! โœจ We updated the Customer, Subscription and Order links in the ReCharge widget. You might need to
Developers
Improvement

Date picker dropdown redesign

by Xuan-Thi Nguyen
Improvement
We refreshed the look of our date pickers with new calendar designs! ๐Ÿ‘ฉโ€๐ŸŽจ This is one of the first steps towards providing you a neater interface throughout the help desk. Date pickers are used in the Snooze ticket feature and the
Date picker dropdown redesign

Filter all statistics reports by integrations

by Jean Jacobi
Improvement
๐Ÿ‘‹ We recently added a new feature: you can now filter all statistics reports using one or more of your integrations. ๐ŸŽ‰๐Ÿ“ฑ This should help you to get more insights on how your support tickets are handled per integration, as an example, it
Filter all statistics reports by integrations