Say hello to Gorgias Multi-language Chat ⭐Hello, Hola, Olá World 🌐
Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat.
💡 So, What is Gorgias Multi-language Chat?
It's a game-changer for your Chat –
Ticket Fields ReportTicket Fields Report — your new tool for effortless data analysis, empowering you to gain valuable insights and track their evolution over time.
Get a concise high-level insights with Ticket Fields Report
The Ticket Fields Report is an
Duplicate Flows to another store 💪If you have multiple store integrations, duplicating Flows just got much easier! You can now duplicate a Flow from store to another 🎉. Previously duplicating Flows was only possible within the same store.
💡 How does it work?
Order Management in Contact FormWe are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉
To take advantage of it, just enable Order
Order Selection in Flows for Help Center and Contact FormWe are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉
To take advantage of it, just enable your Flows containing an Order
Statistics Improvements: Including messages sent via API and fixing a bug that included some internal-notes in metricsHere's a concise overview of some recent technical improvements:
Public messages sent via API are now included in metrics computation.
We are including these messages to better reflect the impact of all the tools you use on the customer
Coming soon: Tickets Sidebar’s new look!We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
Variables in Flows🎉 Introducing variables in Flows! 🤖
We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.
Statistics Improvements: standardized Messages sent definition and fixed Agents report bug Here's a concise overview of some recent technical improvements:
Messages sent in the Live Agents report now excludes internal notes
We have changed the way the Messages sent metric in the Live Agents is computed to match the definition