Gorgias Updates

SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer
🎉🎉🎉 We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. 🎉🎉🎉 This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the
Developers
Announcement

Customize your Customers and Orders via suggested Shopify Tags

by Iustina Dumitru
Tagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps
New feature
Improvement

Two-Factor Authentication (2FA)

by Ionut Zamfir
We are happy to announce that you can now add an extra layer of security to your Gorgias account by activating Two-Factor Authentication (2FA) using an authenticator app. You can do that by navigating to Settings > Password & 2FA, then
New feature

New macro organizing options

by Romain Charbit
We’ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro
New feature
Improvement

New detailed view for third party apps

by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

Support of subcategories in our help centers

by Philippe Diep, Software Engineer
New feature
When having hundreds of articles in your help center, structuring your help center with multiple levels of categories could help your visitors to find their answers in seconds. Today, we are releasing the support of this feature! How to

Reopening tickets when a message was not sent

by Clément Sirieix
Currently, when sending a message and closing a ticket, a 3rd party provider could reject it, leading to a loss of visibility for the given ticket. Now, when this event occurs the ticket will be reopened to let you address the issue.
Developers
Improvement

Remove tags from rules

by Mathias Ngo
You can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a “follow-up needed tag”
Developers
Improvement

More custom stylings for your sidebar

by Manuel Colasante
Have you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specific
New feature