Gorgias Updates

Gorgias Updates

www.gorgias.com

Improved AI Agent settings: Easier to manage, easier to grow

by Jordan Miller, Product Marketing Manager - Automate
Announcement
Brands like yours are doing incredible things with AI Agent. In less than a year, over 2,000 brands have started using it to automate support, reduce resolution times, and deliver faster replies to customers. Starting today, you’ll notice
Improved AI Agent settings: Easier to manage, easier to grow

Average response time, zero touch tickets, and more updates to reports!

by Jordan Miller, Product Marketing Manager - Automate
Announcement
To excel at your job, you rely on detailed reporting to plan ahead, optimize performance, and prove your impact. That’s why reporting is a priority at Gorgias. As part of that theme, we’re adding three new metrics, plus the ability to show
Average response time, zero touch tickets, and more updates to reports!

Create and sync Shopify customer profiles

by Milos Zivkovic, Senior Software Engineer
Announcement
New feature
Improvement
When we ask brands what they love about Gorgias, you often mention that Gorgias empowers your team to personalize answers, manage orders, and resolve inquiries without switching tabs. To reduce tab-switching even further, you can now
Create and sync Shopify customer profiles

New AI Agent Action for Wonderment: Smarter WISMO responses

by Zsófia Lele, Product Marketing Manager
Announcement
Wonderment, now part of Loop Returns, is a leading order tracking platform for Shopify merchants. By providing real-time shipment insights and predictive carrier analytics, Wonderment helps reduce “Where is my order?” (WISMO) tickets. In
New AI Agent Action for Wonderment: Smarter WISMO responses

Auto-Tagging for Missed & Abandoned Calls

by Matteo Silvestro
We’re excited to announce a new feature that automatically tags missed and abandoned calls in your Voice tickets—so you can easily spot calls that need urgent follow-up. Here’s how it works: Whenever an inbound call is missed or is
Announcement
New feature

Email error and connection improvements: Clear explanations & fast fixes

by Leyla Delcorde, Sr. Product Designer
Announcement
Improvement
Email makes up 70% of customer conversations for most ecommerce brands, but when emails fail to send, troubleshooting can be frustrating and time-consuming. There are a few challenges to come: Error messages are too technical. It’s hard
Email error and connection improvements: Clear explanations & fast fixes

Introducing: Shopify Variables Tagging System in Guidances

by Itay Elgazar
We’re thrilled to introduce a powerful new feature—Tagging for Guidances—making it easier than ever to reference and embed Shopify variables directly into your AI-powered workflows! What This Means for You With this update, you can
Announcement

✨ Unassign Chat Tickets When Agents Are Unavailable! ✨

by Gorgias Agent Experience Team
We’ve got an exciting update to help keep your chat workflow seamless and responsive. Our brand-new “Unassign chat tickets when the assigned agent is unavailable” option is here! What you need to know New setting option: A simple checkbox
Announcement

Enhanced Tracking of Unanswered Calls

by Matteo Silvestro
We are excited to share the launch of a new feature designed to help you track your unanswered inbound calls with more clarity and precision than ever before! With this update, you’ll be able to easily differentiate between missed,
Announcement
New feature